dearJulius.com Write For Us

BA says will compensate customers for data breach

SHARE:

© Provided by AFPRelaxNews BA has launched an urgent investigation into a data breach which involved 380,000 of their customers' bank cards.

AFP Relaxnews

British Airways will pay compensation to customers whose data was stolen by a "sophisticated" and "malicious" hacking attack, its boss said Friday.

The carrier had revealed overnight that the personal and financial details of customers making bookings on the BA website and mobile phone app between August 21 and September 5 had been stolen.

"We are 100 percent committed to compensate them," BA chief executive Alex Cruz told BBC radio.

"We will compensate them for any financial hardship that they may have suffered."

BA has launched an urgent investigation into the data breach which involved 380,000 bank cards.

The stolen data comprised customer names, postal addresses, email addresses and credit card information.

The 15-day hack did not involve travel or passport details and the breach has now been fixed.

BA took out full-page adverts in the UK newspapers on Friday to apologise, while shares in parent group IAG slid three percent in early morning London deals.

"We're extremely sorry for what has happened," Cruz said Friday.

"There was a very sophisticated, malicious, criminal attack on our website."

He added that the company first became aware that something had happened on Wednesday evening.

"The moment we found out that actual customer data had been compromised, that's when we began an all out immediate communication to our customers. That was our priority."

Police and relevant authorities have meanwhile been notified.

The National Crime Agency said it was assessing the matter, while the Information Commissioner's Office added it would also be making enquiries.

Anyone who believes that they may have been affected is advised by BA to contact their bank or credit card provider and follow their recommendations.

The airline added that customers due to travel could check in online as normal.

IAG also owns Spanish carriers Iberia and Vueling, as well as Irish airline Aer Lingus.

COMMENTS



Note: If you think this story need more information or correction, feel free to comment below your opinion and reaction.
Like & Follow to Stay Updated ...

Name

Travel,1358,
ltr
item
Travel - U.S. Daily News: BA says will compensate customers for data breach
BA says will compensate customers for data breach
https://2.bp.blogspot.com/-RnglmjZWa90/W5TM5XbK1bI/AAAAAAAA9MA/npgdXU3rXYwb_uF8rwiJuMioDSv_9iQUgCLcBGAs/s1600/1.jpg
https://2.bp.blogspot.com/-RnglmjZWa90/W5TM5XbK1bI/AAAAAAAA9MA/npgdXU3rXYwb_uF8rwiJuMioDSv_9iQUgCLcBGAs/s72-c/1.jpg
Travel - U.S. Daily News
https://travel.dailynews.us.com/2018/09/ba-says-will-compensate-customers-for.html
https://travel.dailynews.us.com/
https://travel.dailynews.us.com/
https://travel.dailynews.us.com/2018/09/ba-says-will-compensate-customers-for.html
true
3050905787730048509
UTF-8
Loaded All Posts Not found any posts VIEW ALL Read More Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share. STEP 2: Click the link you shared to unlock Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy